Key Tools for Stakeholder Relationship Management
Key Tools for Stakeholder Relationship Management
Below is a list of several tools that help organise, monitor, and improve stakeholder interactions:
- Stakeholder Mapping: Categorising stakeholders based on influence, interest, and other factors to prioritise engagement efforts.
- RACI (Responsible, Accountable, Consulted, Informed) Matrix: Excel template clarifying roles and responsibilities between stakeholders and project team members.
- CRM (Customer Relationship Management) Software: For tracking stakeholder interactions, communications, and relationship history.
- Surveys and Feedback Forms: Used to gather insights from stakeholders about their engagement and satisfaction levels.
- Power-Interest Grid: A visual tool to help prioritize stakeholders by analysing their power to influence the project and their interest in its outcome.
Stakeholder Grids and Mapping
To effectively engage stakeholders, the project manager uses mapping models to categorize them based on their power, interest, and influence. One commonly used model is the Power/Interest Grid, which helps determine the level and type of communication required for each stakeholder.
Image 3: The grid in the image below shows the power and interest mapping.
